FAQ
FASHION
You can contact us by telephone so that we may assist you in your search.
LA LIGNE DE CHANEL
Phone numbers
price
Opening hours
Austria
0810 50 0010
Charges apply max 0, 10€/min
Monday to Friday: 10h-19h
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be available to answer any questions you may have.
You will find many types of information about CHANEL products by visiting the Fashion section of our website.
You can also contact us by telephone so that we may assist you in your search.
LA LIGNE DE CHANEL
Phone numbers
price
Opening hours
Austria
0810 50 0010
Charges apply max 0, 10€/min
Monday to Friday: 10h-19h
We also invite you to visit the [CHANEL Fashion Boutique] (../../storelocatorfsh) of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.
Every year, Virginie Viard and the CHANEL Studio introduces ten Ready-to-Wear collections.
The Ready-to-Wear collections, which are available in [CHANEL Fashion Boutique] (../../storelocatorfsh), follow the fast pace of the latest fashion designs:
A Spring-Summer preview collection (released in our boutiques in February) and then the Spring-Summer collection that comes out in March;
A tribute to CHANEL's unique craftsmanship called the Métiers d'Art collection that comes out in June;
An Autumn-Winter preview collection (released in July) and then the Autumn-Winter collection that comes out in September;
A Cruise collection that comes out in November.
You can watch videos of the latest catwalk shows and see the styles from all four main collections on our website in the [Ready-to-Wear] (https://www.chanel.com/ae-en/fashion/ready-to-wear/l/1x1x9/the-looks/) section.
You can see a seasonal collection of CHANEL designs as the collections come out, plus some iconic leather goods. Discover CHANEL Collections.
We invite you to visit the CHANEL Fashion Boutique of your choice to discover more items and experience the universe unique to each collection.
Below, you will find links to the care instructions for your CHANEL products.
Care instructions for Bags(/medias/CHANEL-CARE-SAC-02-2021-EN.pdf?context=bWFzdGVyfHJvb3R8MTg2ODh8YXBwbGljYXRpb24vcGRmfHN5cy1tYXN0ZXIvcm9vdC9oZjIvaGUxLzg3OTg3NTIwNDcxMzQvQ0hBTkVMX0NBUkUgU0FDXzAyIDIwMjFfRU4ucGRmfGFlZWM1MTJhODhkM2Y4NDNiNjBmYWRmODFkMzYyYzhjODkwNjRiNzI1NDU3ZDBlNTcwMzdlMDcwOGJhNmJiODc)
Care instructions for Small Leather Goods(/medias/CHANEL-CARE-PETITE-MAROQUINERIE-2021-EN.pdf?context=bWFzdGVyfHJvb3R8MTg4NzB8YXBwbGljYXRpb24vcGRmfHN5cy1tYXN0ZXIvcm9vdC9oOTMvaGVmLzg3OTg3NTI0NDAzNTAvQ0hBTkVMX0NBUkUgUEVUSVRFIE1BUk9RVUlORVJJRV8yMDIxX0VOLnBkZnwzM2Q0Zjk0OGExYjVjOWFlMDg5ZjY4ZjIyMGI1ZWM3YTRjMGUzOWMwOTNlZWE0N2YwZDM0ZjUxMGMxYTE1YjY0)
Care instructions for Footwear(/medias/en-GB-Care-instructions-for-Footwear-en-GB?context=bWFzdGVyfHJvb3R8MTExMzQ2fGFwcGxpY2F0aW9uL3BkZnxzeXMtbWFzdGVyL3Jvb3QvaDAxL2g2YS84Nzk2NjY2Mzk2NzAyL2VuX0dCX0NhcmVfaW5zdHJ1Y3Rpb25zX2Zvcl9Gb290d2Vhcl9fZW5fR0J8YzBhODA2Y2RhNjM3MWE4YzRhNmFlZjRhMDNiOTEzOGE5NjQ5NDcyZmMyNjc4YjA4OGJkNjVlYmQ1NzdjMjVkZQ)
Care instructions for Costume Jewelry(/medias/Care-instructions-for-Costume-Jewellery-en.pdf?context=bWFzdGVyfHJvb3R8MTU1NjF8YXBwbGljYXRpb24vcGRmfHN5cy1tYXN0ZXIvcm9vdC9oNTIvaDFmLzg3OTcyODM3MTMwNTQvQ2FyZV9pbnN0cnVjdGlvbnNfZm9yX0Nvc3R1bWVfSmV3ZWxsZXJ5LWVuLnBkZnw3NjQyNmUwMjY4NWYyYTM1OWYyM2Q0YTVmZTA3ZDU1Y2ZjZTBiOGI4NDFiMDVjMDRkZDZiMGVmZDZjMzAzNjBm)
If you are looking for care instructions for Ready-to-Wear or for any other products, please contact your retailer or the [CHANEL Boutique] (../../storelocator) of your choice to receive advice in a personalized appointment.
CHANEL chooses to work with the best craftsmen, those who meet its excellence and quality standards, wherever these skilled experts may be located: handbags and costume jewelry are made in France and Italy, footwear in Italy, espadrilles in Spain, small leather goods are manufactured in Italy and Spain, and knitwear is made in France, Italy, and Scotland.
To find the CHANEL Fashion Boutique nearest you, please refer to our Store Locator section or contact us.
You can contact us by telephone so that we may assist you in your search.
LA LIGNE DE CHANEL
Phone numbers
price
Opening hours
We also invite you to visit the [CHANEL Fashion Boutique] (../../storelocatorfsh) of your choice where our advisors are at your disposal for a personalised appointment.
You can subscribe to our Newsletter.
You can also follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS.
Also check out the latest articles on CHANEL News.
You can contact us by telephone so that we may assist you.
LA LIGNE DE CHANEL
Phone numbers
price
Opening hours
Austria
0810 50 0010
Charges apply max 0, 10€/min
Monday to Friday: 10h-19h
Middle East: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, cash (AED, SAR, KWD, BHD, QAR, EUR, USD) or bank transfer.
Austria: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay, EC), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Belgium: The following payment methods are accepted: card (Bancontact, Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay, EC), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Czechia: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (CZK, EUR) or bank transfer.
Denmark: The following payment methods are accepted: card (Dankort, Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (DKK, USD, EUR, GBP) or bank transfer.
France/ Monaco: The following payment methods are accepted: card (CB,Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR, USD, GBP, CHF, JPY) or bank transfer.
Germany: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay, EC), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Italy: The following payment methods are accepted: card (Bancomat, Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, cash (EUR, USD, GBP, CHF, JPY) or bank transfer.
Luxembourg: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR) or bank transfer.
Poland: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, cash (PLN, EUR, USD) or bank transfer.
Spain: The following payment methods are accepted: card (Bancomat, Punto Oro,Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR, USD, GBP) or bank transfer.
Sweden: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (SEK, USD, EUR, GBP) or bank transfer.
The Netherlands: The following payment methods are accepted: card (Visa, MasterCard, American Express, Diners Club, JCB, China UnionPay), Alipay, WeChat Pay, cash (EUR, USD, GBP, CHF, JPY) or bank transfer.
Turkey: The following payment methods are accepted: cards (Visa, Mastercard, American Express, China UnionPay), cash (TRY, EUR, USD, GBP, CHF).
You can contact us by telephone so that we may assist you.
LA LIGNE DE CHANEL
Phone numbers
price
Opening hours
Austria
0810 50 0010
Charges apply max 0, 10€/min
Monday to Friday: 10h-19h
Please note that regulations and procedures concerning tax refunds vary depending on the country of purchase.
Middle East (Kingdom of Saudi Arabia, United Arab Emirates): You can receive a tax refund on the day of purchase if you are a resident outside the Middle East and are able to present your original passport. You must leave the Middle East before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the Middle East. The minimum amount for tax refund varies on the country of purchase.
Middle East : We invite you to bring the product you wish to return or exchange to the CHANEL Boutique of your choice (Store Locator) in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form where applicable.
You have 30 days from the date of purchase to return it. If you do not return the product within the original country of purchase, contact us for more details on our international return policy.
Please note that you cannot return purchases made in Middle East if the tax refund form has already been validated by customs.
We recommend going to the [CHANEL Boutique] (../../storelocator) of your choice where an advisor will help you with the repair process. Your product will be thoroughly inspected and sent to our studios if necessary.
For more information, you can also contact us by telephone:
LA LIGNE DE CHANEL
Phone numbers
price
Opening hours
Austria
0810 50 0010
Charges apply max 0, 10€/min
Monday to Friday: 10h-19h
"When you make a purchase from CHANEL Ready-to-Wear, our master tailors are at your disposal to make alterations by hand so that each item fits your figure perfectly.
This final touch they provide ensures the garment is tailored to your body and falls just right in keeping with the original design.
These custom alterations are a pledge to each customer that she will feel confident, elegant and, most importantly, exactly like herself.
The legendary CHANEL jacket is constructed with many specially designed panels that can be disassembled and reassembled for a perfect alteration.
You can also go to the [CHANEL Fashion Boutique] (../../storelocator) of your choice and one of our advisors can answer all your questions about custom alterations."
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it is possible to obtain a duplicate by providing supporting documents (copy of complaint form, affidavit, and a copy of your ID card).
For more information, you can also contact us by telephone:
LA LIGNE DE CHANEL
Phone numbers
price
Opening hours
Austria
0810 50 0010
Charges apply max 0, 10€/min
Monday to Friday: 10h-19h
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorised retailer, of which you can find an exhaustive list in our [Store Locator] (../../storelocatorfsh) section.
You can create your wish list by clicking on the Star symbol from the pages of each product or directly from the catalog.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless of if it is a store or a website) so that we can verify if it is CHANEL authorised or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the [Contact us] (https://services.chanel.com/en_AE/contact) form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the [Store Locator] (../../storelocatorfsh) section of our website.